Shipping policy

Shipping Policy – Mana Gramasethu

At Mana Gramasethu, we take pride in bringing trusted agricultural solutions right to your doorstep. We understand that timely delivery means more than convenience — it’s about supporting your hard work in the field and ensuring uninterrupted farming activities. This policy outlines how we process, ship, and deliver your orders with care and reliability.

1. Shipping Coverage

We currently deliver across India to ensure farmers and retailers everywhere can access our products.
If you’re unsure whether your area is covered, please contact our support team at support@managramasethu.com before placing your order.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once dispatched, you’ll receive a confirmation email or SMS with tracking information to follow your order.

3. Estimated Delivery Time

We work with reliable courier partners to ensure prompt delivery:

  • Metro Cities: 3–7 business days

  • Other Areas: 5–7 business days

  • Remote/Rural Areas: 7–10 business days (depending on courier availability)

Delivery times may vary based on your location, product availability, and unforeseen logistics challenges. We always strive to get your order to you as quickly as possible.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order size.

  • At times, we may offer free shipping across India to support farmers and retailers with affordable access.

5. Tracking Your Order

As soon as your order is shipped, you will receive a tracking number along with courier partner details via email or SMS. Use this to monitor the status and delivery progress of your order.

6. Delivery Attempts

  • Our courier partners will make up to two delivery attempts.

  • If delivery fails due to an incorrect address, unavailability, or refusal to accept, the package may be returned to us.

In such cases:

  • Re-delivery can be arranged at your cost.

  • Refunds (if applicable) will be processed after deducting two-way shipping charges.

7. Damaged or Missing Items

We understand how critical every order is to your farming or retail operations. If your order arrives damaged or incomplete, please contact us within 48 hours of delivery. Kindly provide:

  • Order number

  • Photos of the package and damaged/missing products

We will investigate promptly and arrange a replacement or refund as appropriate.

8. Delays and Force Majeure

We do our utmost to deliver on time. However, delays may occur due to natural disasters, government restrictions, strikes, or events beyond our control. We’ll keep you informed and work hard to minimize any inconvenience.

9. Contact Us

For any shipping-related queries, support, or special delivery requests, please reach out to us:

Mana Gramasethu
📧 Email: info@managramasethu.in